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Refund Policy

Effective Date: April 1, 2026

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At First Class Furniture, we are committed to providing quality furniture and excellent service. Due to the nature of furniture sales, the following refund and return terms apply to all purchases.

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1. All Sales Policy

Due to the size, handling, and logistics involved with furniture: All sales are considered final unless they meet our return eligibility requirements listed below.

We reserve the right to approve or deny any return request at management discretion.

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2. Return Eligibility

If a return is approved, the following conditions must be met:

  • Return must be requested within 1 days of delivery or pickup

  • Item must be unused and in like-new condition

  • Item must be free of stains, odors, pet hair, damage, or wear

  • Item must include original packaging (when applicable)

  • Original receipt is required

  • Customer is responsible for return transportation 

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3. Non-Returnable Items (Final Sale)

The following items are non-refundable and final sale:

  • Custom or special order items

  • Clearance items

  • Floor models

  • Mattresses

  • Items sold AS-IS

  • Accessories and décor items

  • Delivery fees

  • Assembly fees

  • Financing deposits

  • Special promotional items

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4. Restocking Fees

Approved returns may be subject to: A 25% restocking fee (industry standard for furniture retailers). This covers inspection, handling, repackaging, and inventory processing costs.

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5. Refund Method

If a refund is approved:

  • Refunds will be issued to the original payment method

  • Cash refunds over $200 may be issued by business check

  • Credit card refunds may take 5–10 business days

  • Deposits may be partially non-refundable

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6. Damaged or Defective Merchandise

Customers must inspect merchandise upon delivery or pickup.

If damage is found:

  • Must be reported within 24 hours

  • Photos are required

  • We may offer:

    • Repair

    • Replacement

    • Exchange

    • Store credit

    • Refund (if repair/replacement unavailable)

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Failure to report within 24 hours may void claim eligibility.

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7. Delivery Acceptance Policy

Once a customer accepts delivery and the delivery team leaves:

  • Items are considered accepted in good condition

  • Cosmetic issues not noted at delivery may not qualify for return

  • Customer assumes responsibility for fitting items through doors, stairways, and spaces unless a measure service was requested

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8. Order Cancellations

Standard orders:

  • Cancellations before delivery may incur a 10% processing fee

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Special orders:

  • Cannot be canceled once ordered from manufacturer

  • Deposits are non-refundable

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9. Storage Policy

If merchandise is not picked up within the agreed timeframe:

  • We may charge storage fees of $10–$25 per day

  • Orders not picked up within 30 days may be considered abandoned

  • Abandoned orders may be resold without refund

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10. Abandoned Orders

Orders left unpaid or uncollected beyond agreed timelines may be canceled without refund of deposit.

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11. Exchange Policy

Exchanges may be allowed within 3 days if:

  • Item is unused

  • Customer pays any price difference

  • Additional delivery fees may apply

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12. No Refund After Use

We cannot accept returns for items showing:

  • Use

  • Damage after delivery

  • Improper assembly

  • Customer modifications

  • Exposure to weather or sunlight damage

  • Normal wear

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13. Warranty vs Customer Damage

Manufacturer warranties cover structural defects only.

Warranty does not cover:

  • Misuse

  • Improper cleaning

  • Pet damage

  • Moving damage

  • Liquid damage

  • Customer transport damage

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14. Chargeback Protection Policy

Customers agree to contact First Class Furniture first to resolve any issues before initiating payment disputes.

Fraudulent chargebacks may be disputed with:

  • Signed invoices

  • Delivery confirmations

  • Photos

  • Customer communication records

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15. Pricing Policy

Prices may change without notice. We do not price match after purchase.

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16. Force Majeure

We are not responsible for delays caused by:

  • Supply chain issues

  • Manufacturer delays

  • Weather

  • Transportation disruptions

  • Events beyond our control

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17. Management Rights

First Class Furniture reserves the right to:

  • Refuse service

  • Refuse returns

  • Cancel orders suspected of fraud

  • Update policies without notice

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18. Policy Agreement

By making a purchase, customer agrees to all store policies.

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19. Contact Information

First Class Furniture
1608 11th St. Reedley, CA 93654
Phone: 559-726-7117
Email: firstclassfurniture419@gmail.com
Website: firstclassfurnitures.com

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